Delivery Policy
At SR Creations, we take pride in delivering premium handcrafted products with the highest standards of care and professionalism. This Shipping Policy outlines the terms and conditions governing the processing, shipment, and delivery of all orders, including custom and business-to-business (B2B) orders.
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Order Processing & Preparation
• All orders are processed only after full payment confirmation unless otherwise agreed in writing.
• Standard order processing time ranges between [3–5 business days].
• Custom-made, personalized, or special orders require extended preparation periods depending on design, materials, and order volume.
• Estimated preparation timelines for special or bulk orders are communicated prior to order confirmation and are considered non-binding estimates.
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B2B, Restaurant & Hotel Orders
• Orders placed by restaurants, hotels, cafés, and corporate clients are handled under customized logistics arrangements.
• Delivery schedules for B2B orders depend on order size, production capacity, and material availability.
• Partial deliveries may occur for large-volume orders unless otherwise agreed.
• Any agreed delivery date for B2B orders is an estimated timeframe and may be subject to change due to production or supply chain factors.
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Shipping & Delivery
• Orders are shipped via trusted third-party courier or freight providers.
• Shipping fees are calculated separately and borne by the client unless explicitly stated otherwise.
• Delivery timelines vary by destination and courier service and are not guaranteed.
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Special Handling & Packaging
• All products are securely packaged to minimize the risk of damage during transit.
• Special packaging or handling requests must be communicated in advance and may incur additional charges.
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Inspection Upon Delivery
• Customers are required to inspect their orders immediately upon delivery.
• Any visible damage, shortages, or discrepancies must be reported within 24 hours of receipt.
• Claims reported after this period may not be accepted.
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Delays & Force Majeure
• SR Creations shall not be held liable for delays caused by factors beyond our control, including but not limited to courier delays, customs procedures, weather conditions, strikes, or force majeure events.
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Custom & Non-Returnable Items
• Custom-made, personalized, and B2B bulk orders are non-cancellable and non-returnable once production has commenced.
• Shipping fees are non-refundable under all circumstances.
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Contact Information
For shipping-related inquiries or coordination of special orders, please contact us at:
+201150523493